Terms & Conditions
SECTION 1 SCOPE
The business relationships between SU SKIN GmbH and the buyer shall be subject exclusively to the version of the following General Terms and Conditions applicable at the time the order is placed. Conflicting terms of business or purchase of the buyer shall only be deemed recognized if this has been explicitly agreed in writing.
SECTION 2 CONCLUSION OF CONTRACT
By sending an order via the website the buyer makes a binding offer to SU SKIN GmbH to conclude a purchase agreement. If you place an order with SU SKIN GmbH we will send you an email confirming receipt by us of your order and the order details (confirmation of order). This confirmation of order shall not be deemed acceptance of your offer but shall merely inform you that we have received your order. A purchase agreement shall only then be concluded when we send the ordered product to you and confirm shipment to you in a second email (shipping confirmation). No purchase contract shall be concluded regarding products from one and the same order which are not stated in the confirmation of shipment. SU SKIN GmbH does not offer any products for purchase to minors. Your order also functions as assurance that you are of legal age. We accept no liability for orders for our product placed by minors.
SECTION 3 RIGHT TO CANCEL WITHIN 14 DAYS; EXCLUSION OF THE RIGHT TO CANCEL, NOTIFICATION OF RIGHT TO CANCEL, RIGHT TO CANCEL
You can revoke your contractual declaration without stating grounds within 14 days in text form (e.g. letter, fax, email) or if the item is transferred to you before expiry of this period - by returning the goods.
The period begins after receiving this formal advice in text form but not prior to receipt of the goods by the recipient (in the case of the recurring delivery of similar goods, not prior to receipt of the first part delivery) nor prior to fulfillment of our informaiton duties pursuant to Article 246 Section 2 in connection with Section 1 (1) and (2) of the Introductory Law to the German Civil Code (EGBGB) and our duties under Section 312 g (1) Sentence 1 of the German Civil Code (BGB) in connection with Article 246 Section 3 of the Introductory Law to the German Civil Code (EGBGB). The period will be deemed as having been observed if notification is sent or the delivered goods are returned within this period.
Notification of cancellation must be sent to:
SU SKIN GmbH, Susann Herdegen, Wilhelmstrasse 9, 53111 Bonn
CONSEQUENCES OF CANCELLATION
If the contract is successfully cancelled, the delivered goods and any payments received will be returned to the relevant party to the contract and any benefits inevitably associated with the same (such as interest) surrendered. In the event that you are not able to return all or part of the goods delivered to you or benefits (such as benefits of use) drawn from such goods or if you return or are required to surrender the delivered goods in damaged condition, you will be obliged to pay a certain amount of compensation. This may mean that you may indeed be required to meet the contractual payment obligations for the period up to the cancellation. You shall only be required to provide compensation for deterioration of items and for associated benefits if such use or deterioration is due to use of the item which goes beyond the inspection of its properties and function. "Inspection of its properties and function" shall mean testing and trying out the goods in question in the way in which this is possible and customary in a conventional shop.
Goods that can be sent by parcel post have to be returned to us at your own risk. You will be liable for the standard costs of the return delivery. Please ship the goods to: SU SKIN GmbH, Susann Herdegen, Wilhelmstrasse 9, 53111 Bonn
SECTION 4 AGREEMENT ON RETURN DELIVERY COSTS
Agreement on assignment of costs:
If you make use of your right to cancel you will be liable for the standard costs for the return delivery.
SECTION 5 DELIVERY
Unless otherwise agreed, delivery shall be made to the delivery address provided by the buyer. Information about the availability of products which are sold directly by SU SKIN GmbH can be found on the website (e.g. on the relevant product details page).
If it is not possible to make delivery to the buyer because the delivered goods do not fit through the buyer's entrance door, front door or stairwell exit or because the buyer cannot be found at the stated delivery address despite the delivery deadline having been notified to the buyer with reasonable advance notice, the buyer shall bear the costs for failure to make delivery. Unless specified otherwise, shipping costs shall be payable for the shipment of the ordered goods. Shipping costs within Germany are 5.95 euros.
SECTION 6 DISCOUNTS CODES, OFFERS AND PROMOTIONS
You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.
When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.
The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher may be used per order.
Category and product exemptions may apply for discounts and promotions. We do not do price adjustments on any sale items.
SECTION 7 DUE DATE AND PAYMENT, DEFAULT
The buyer may settle the purchase price by credit card (Master/Visa/American Express), PayPal or in advance. SU SKIN GmbH retains the right not to offer specific forms of payment in particular cases. In the event that the buyer falls into default in payment, SU SKIN GmbH will be entitled to charge interest on arrears at an annual rate of 5% above the base rate of the European Central Bank. If SU SKIN GmbH demonstrably incurs higher costs as a result of default, SU SKIN GmbH shall be entitled to charge these to the buyer.
SECTION 8 OFFSETTING, RETENTION
The buyer shall only be entitled to offset against counterclaims which have been recognized by non-appealable declaratory judgment or which are not disputed by SU SKIN GmbH. Moreover, the buyer shall only be entitled to exercise the right to retain if the former's counterclaims arise from the same contractual relationship.
SECTION 9 PRICE
Unless otherwise explicitly stated, the prices stated by SU SKIN GmbH are inclusive of statutory value-added tax.
SECTION 10 RETENTION OF TITLE
Until full payment has been made the delivered goods shall remain the property of SU SKIN GmbH.
SECTION 11 LIABILITY FOR DEFECTS
The right to cancel your order shall not affect your rights as buyer under statutory warranty provisions. If any goods bought from us prove to have defects of any kind, your claims as the buyer will become statute barred within two years of delivery of the goods. In the event that purchased items are defective, you shall - at your discretion - be entitled to assert statutory claims to subsequent performance, rectification/new delivery and - where special statutory conditions are met - more extensive claims to reduction in price or withdrawal and damages, including compensation for damages in lieu of performance and compensation for your abortive expenditure. Please keep the invoice delivered with the goods as evidence of purchase. If subsequent performance is provided in the form of replacement delivery, the buyer shall be required to return the goods delivered first to SU SKIN GmbH within 30 days at the cost of SU SKIN GmbH. Defective goods shall be returned in compliance with statutory provisions. SU SKIN GmbH retains the right to assert compensation claims where statutory preconditions apply. SU SKIN GmbH shall bear unlimited liability in those cases in which damages are incurred owing to willful intent or gross negligence.
SU SKIN GmbH shall also be liable for breach of major terms of the contract as a result of slight negligence where such breach would jeopardize fulfillment of the purpose of the contract or for breach of duties which must be fulfilled to enable the contract to be properly performed at all and which it would normally be reasonable to expect compliance with. In this case SU SKIN GmbH's liability shall, however, be limited to reasonably forseeable damages which are intrinsic to the contract. SU SKIN GmbH shall not be liable for breach of duties other than those referred to above as a result of slight negligence.
The limited liability provisions referred to above shall not apply to injuries to life, limb and health, to defects occurring after acceptance of a guarantee for the warranted characteristics of the product of in instances of fraudulently concealed defects. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected. To the extent that the liability of SU SKIN GmbH is excluded or limited, this shall also apply to the personal liability of our employees, representatives and agents in performance.
SECTION 12 APPLICABLE LAW
Deliveries made in Germany shall be subject to German law.
SECTION 13 LEGAL VENUE
SU SKIN HmbH's legal venue is Bonn.
SECTION 14 KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Payment is to be made to Klarna:
Further information and Klarna's user terms can be found here. General information on Klarna is available here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
SECTION 15 NOTES ON DATE PROSSESING
The Provider collects customer data within the framework of processing contracts. In doing so, we take particular note of the provisions of the Federal Data Protection Act and the Telemedia Act. Without the Customer’s consent, the supplier will only collect, process or use the Customer’s stock and usage data, as far as this is necessary for the handling of the contractual relationship and for the use and billing of telemedia.
Without the Customer's consent, the Provider will not use the Customer’s data for purposes of advertising, market research or opinion polls. All further details are set out in our Privacy Agreement, which is permanently available here.
SECTION 16 FINAL PROVISIONS
Contracts between the Provider and the Customer are subject to German law, to the exclusion of UN Sales Law and private international law.
In the event that individual terms of the contract become invalid, the remaining parts shall continue to be binding. Any invalid terms shall be replaced with statutory provisions, where applicable. However, to the extent that this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole will become invalid.
The Provider reserves the right to change these Terms and Conditions for practical reasons (e.g. due to changes in the law, to our own offer, or to technical developments, etc.).This shall apply in particular if new offers from SU SKIN GmbH require new regulations. The amended Terms and Conditions will be sent to the Customer in advance by email. If the Customer does not object to the amended Terms and Conditions within six weeks, they shall be deemed to have been accepted.In the event of an objection, SU SKIN GmbH may terminate the contract with the Customer. SU SKIN GmbH will make separate reference to these legal consequences in the e-mail containing the amended Terms and Conditions.