HEUTE: KOSTENLOSER VERSAND FÜR ALLE BESTELLUNGEN
Shipping & Returns
SHIPPING
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
If you have any questions, please contact our customer service team at service@suskin.de.
PAYMENT
CREDIT CARD
If you choose to pay by credit card (Visa, MasterCard or American Express), you will first be prompted, personal information and your credit card details in a form. These will then be transmitted to the payment connection to the payment provider. The credit institution checks the transaction data and your credit line in just a few seconds and sends the result of the check to the seller. In case of positive feedback your credit card will be charged with the agreed amount is charged to your credit card.
PAYPAL
With PayPal you pay your purchases securely and easily - without typing in your bank details or credit card number, because your data is stored in your PayPal account. The only prerequisite is a PayPal account, which you can set up at www.paypal.de.
KLARNA
- Instant bank transfer, direct debit or credit card
With Klarna you can pay your orders immediately by instant bank transfer, direct debit or credit card. All your purchases can be all your purchases at any time in your Klarna account.
- Pay later
Pay later means that you have 14 days to pay your invoice. In your Klarna account you can also extend
payment period by 10, 30 or 60 days for a fee or convert your invoice into a financing.
- Installment purchase
With Klarna Installment Purchase you can customize your payment plan. You can split your costs into fixed or flexible installments up to 24 months.
months.
REFUND
As soon as we receive a return from you, we will credit you the return amount as soon as possible.
RETURNS
You may return unwanted items within 30 days of receipt (provided the products have not been opened and/or used, and are in their original packaging). We regret that we cannot accept returns that do not comply with the following guidelines; any returned items will be sent back to the customer. This includes items:
- that have been used
- whose labels have been altered, overwritten or taped over
- That are not returned in their entirety (for example, without an instruction manual).
Card payment refunds may take up to 10 business days depending on the bank's processing time. This period may vary depending on vary depending on the credit institution or card issuer.
Payment refunds via PayPal are available immediately.
DAMAGED OR DEFECTIVE ITEMS
Did you receive a damaged item?
Please send us a picture of the damaged item to service@suskin.de. Once we receive the proof, we will process your request as soon as possible.
your request as soon as possible so that we can either refund the item or send you a new, undamaged item.
Did you receive a defective item?
We classify merchandise as defective if it arrives damaged or if a manufacturing defect is discovered within 30 days of purchase.
Items are not considered defective if the condition is caused by expected wear and tear. In this case, we cannot accept any responsibility.
If you discover a defect within 30 days of receipt of the goods, please contact us directly by email atservice@suskin.de.
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
If you have any questions, please contact our customer service team at service@suskin.de.
PAYMENT
CREDIT CARD
If you choose to pay by credit card (Visa, MasterCard or American Express), you will first be prompted, personal information and your credit card details in a form. These will then be transmitted to the payment connection to the payment provider. The credit institution checks the transaction data and your credit line in just a few seconds and sends the result of the check to the seller. In case of positive feedback your credit card will be charged with the agreed amount is charged to your credit card.
PAYPAL
With PayPal you pay your purchases securely and easily - without typing in your bank details or credit card number, because your data is stored in your PayPal account. The only prerequisite is a PayPal account, which you can set up at www.paypal.de.
KLARNA
- Instant bank transfer, direct debit or credit card
With Klarna you can pay your orders immediately by instant bank transfer, direct debit or credit card. All your purchases can be all your purchases at any time in your Klarna account.
- Pay later
Pay later means that you have 14 days to pay your invoice. In your Klarna account you can also extend
payment period by 10, 30 or 60 days for a fee or convert your invoice into a financing.
- Installment purchase
With Klarna Installment Purchase you can customize your payment plan. You can split your costs into fixed or flexible installments up to 24 months.
months.
REFUND
As soon as we receive a return from you, we will credit you the return amount as soon as possible.
RETURNS
You may return unwanted items within 30 days of receipt (provided the products have not been opened and/or used, and are in their original packaging). We regret that we cannot accept returns that do not comply with the following guidelines; any returned items will be sent back to the customer. This includes items:
- that have been used
- whose labels have been altered, overwritten or taped over
- That are not returned in their entirety (for example, without an instruction manual).
Card payment refunds may take up to 10 business days depending on the bank's processing time. This period may vary depending on vary depending on the credit institution or card issuer.
Payment refunds via PayPal are available immediately.
DAMAGED OR DEFECTIVE ITEMS
Did you receive a damaged item?
Please send us a picture of the damaged item to service@suskin.de. Once we receive the proof, we will process your request as soon as possible.
your request as soon as possible so that we can either refund the item or send you a new, undamaged item.
Did you receive a defective item?
We classify merchandise as defective if it arrives damaged or if a manufacturing defect is discovered within 30 days of purchase.
Items are not considered defective if the condition is caused by expected wear and tear. In this case, we cannot accept any responsibility.
If you discover a defect within 30 days of receipt of the goods, please contact us directly by email atservice@suskin.de.